Terms and Conditions

§1 General Provisions
1. The owner of the Service at the address woseba.pl is P.P.U.H. WOSEBA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Limited Liability Company) with its registered office in Odolanów, ul. Krotoszyńska 150, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court IN POZNAŃ, 22nd Commercial Division of the National Court Register under KRS number: 0000013901, NIP: 6220006580, REGON: 003376160, share capital in the amount of PLN 150,480.00.

2. The Regulations specify the rules for using the Service and its functionalities, including, among others, the type and scope of services provided, including electronic services provided by its owner, conditions and rules for placing orders, technical conditions, the method of concluding and terminating distance contracts, rules and deadlines for payments, delivery conditions, and the complaint procedure.

3. You can contact the Seller by writing to the e-mail address: sklep@woseba.pl or by phone: +48 61 221 65 93.

§2 Definitions

Price – the value expressed in monetary units that the Client is obliged to pay to the Seller.
Working day – a day of the week from Monday to Friday, excluding public holidays.
Delivery – means the delivery of the Good to the Client by the Seller.
DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act).
Civil Code – the Civil Code Act of 23 April 1964.
Client – an entity making a Purchase of a good for their own consumption and acquiring rights to its ownership or intending to make a Purchase. A natural person possessing full legal capacity, and in cases provided for by generally applicable regulations also a natural person possessing limited legal capacity, a legal person, and an organizational unit without legal personality to which the act grants legal capacity – who has concluded or intends to conclude an Agreement with the Seller.
Consumer – a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity (definition based on Art. 221 of the Civil Code).
Offer – a proposal of Products available in the Service, including essential information about the Product or Service. The Offer may also contain instructions for use or detailed conditions for using a given function (if available).
Privacy Policy – a document specifying the rules for processing personal data, available at https://woseba.pl/en/privacy-policy/ .
Product – every Good or Service within the meaning of Art. 2 point 3 of the Act on Counteracting Unfair Market Practices ; the Product is of a paid nature unless indicated otherwise.
Physical Product – a product subject to physical shipment by post/courier or which can be collected in person.
Entrepreneur – a natural person, a legal person, and an organizational unit not being a legal person, to which a separate act grants legal capacity, performing business activity in their own name, who uses the Service.
Entrepreneur with consumer rights – a natural person concluding an agreement directly related to their business activity, when the content of this agreement shows that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available on the basis of regulations on the Central Registration and Information on Business.
Regulations – these Sales Regulations specifying the rules for using the Service, placing orders, and the rules for order fulfillment by the Seller.
Service – the website woseba.pl, on which the sale of Products is conducted by the Seller.
Seller – P.P.U.H. WOSEBA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ….
Good – an item being the subject of the agreement concluded between the Seller and the Client.
Agreement – mutual arrangements of the Seller and the Client defining mutual rights and obligations.
Distance Agreement – an agreement concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of concluding the agreement.
Service (Intangible) – is any activity containing an element of intangibility, which consists of influencing the Client or their items, which does not result in the transfer of ownership rights.
Electronic Service – a service provided electronically via the Service; a service within the meaning of Art. 2 point 4 of the Act on Providing Services by Electronic Means.
User – an entity using the Service.

Purchase – transfer of ownership to the Client for a fee or free of charge.

§3 Electronic services in the Internet Service

The following Electronic Services are available in the Internet Service: contact form, newsletter, search engine, product filtering, language version change, user accounts, slide show, shopping cart, cookie consent management window.
The aforementioned services are provided to the extent described directly in the Internet Service.
The provision of Electronic Services to Clients in the Internet Service takes place on the conditions specified in the Regulations.
Using Electronic Services is associated with transmitting data via the Internet, which is burdened with the risk characteristic of this network. It is forbidden to transmit content of an unlawful and illegal nature, including in particular materials promoting terrorism, depicting sexual abuse of children, propagating racism and xenophobia, as well as infringing intellectual property rights.
Detailed information on prohibited content can be found in the paragraph “Content restrictions – illegal content and content incompatible with the Regulations, reporting illegal content, point of contact” of these Regulations.

§4 Principles of concluding agreements

The Regulations and the Offer specify the principles of cooperation and conditions for the execution of the agreement.
The Regulations are made available to the Client free of charge. The content of the Regulations can be recorded by the Client by downloading, saving on a medium, or printing it at any time from the Service website.
The Client may not place an Order using incorrect personal data, anonymously, or under a pseudonym.
The Regulations and the Offer do not limit or exclude the rights of a Client who is a Consumer or an Entrepreneur with consumer rights resulting from mandatory provisions of law.
In the event of a discrepancy between the content of the Regulations and the Offer, the Offer is binding.
The Agreement is concluded at the moment of clicking the button unequivocally indicating the wish to purchase with the obligation to pay or at the moment of express confirmation of the wish to place an order electronically.
Receipt of the order will be confirmed electronically.
The Client is prohibited from delivering content of an unlawful nature, is obliged to use the Service in accordance with applicable laws, the Regulations, and good morals, taking into account personal rights and intellectual property rights, in particular copyrights belonging to the Seller or third parties, and in a manner not disrupting the functioning of the Service.

§5 Price

The price is a gross price and includes all taxes required by law, subject to situations where the Seller clearly indicated in the Offer that it is otherwise.
The Seller informs that they are a VAT payer.
The price does not contain information regarding delivery costs or other costs that the Client is obliged to incur, about which costs they will be informed before placing the order.
The reduced price is the price applicable after the reduction of the Product price. The lowest price is the lowest price for the Product that applied during the period of 30 days before the introduction of the reduction, and in the case of a product offered for sale for a period shorter than 30 days – the lowest price is the lowest price applicable in the period from the day of offering this Product to the day of introducing the reduction.
The Seller reserves the right to make changes to Product prices and to conduct and cancel promotional campaigns. Any changes in Product prices are effective from the moment of their introduction to the Service website and do not infringe on already concluded Agreements. Promotions conducted by the Seller are not combined, unless the regulations of a given promotion state otherwise. Detailed information is contained each time in the conditions or regulations of a given promotion.

§6 Sales documents

From 01.02.2026, invoices documenting sales to Clients who are entrepreneurs are issued by the Seller in the National e-Invoice System (KSeF), in accordance with applicable laws.
An invoice issued in KSeF constitutes the only invoice within the meaning of tax regulations. Any making available of the invoice visualization to the Client in PDF format or other electronic format is for informational purposes only and does not constitute an invoice within the meaning of the law.
Personal invoices issued to Clients who are not entrepreneurs (consumers) are not issued in KSeF and are transferred to the Client in electronic or paper form, in accordance with applicable regulations.
When placing an order, the Client is obliged to indicate whether they are making a purchase as an entrepreneur and to provide correct data necessary to issue an invoice.

§7 Principles of cooperation and placing orders in the Service

The Client may use the Service 24 hours a day, 7 days a week.
The Seller reserves the possibility of temporarily disabling the Service for technical reasons.
Orders placed on Saturdays, Sundays, or holidays are processed on the next Working Day, unless the Seller has published other working hours on the page https://woseba.pl/en/contact/.
The Seller uses services of external entities, i.e., InPost regarding delivery realization (courier and parcel lockers) and Przelewy24 regarding online payment handling.
The Seller informs the Client about the form of payment for ordered Products before the Purchase.
The Client is obliged to make the payment immediately after placing the order, unless otherwise stated in the Offer or the payment method chosen by the Client.
To Purchase Products through the Service, one must:
1. select the Product one wants to buy from the options available on the page by clicking the “add to cart” button or an analogous button;
2. after selecting Products, indicate the required information (e.g., Client data, payment method, delivery method);
3. familiarize oneself with the information about the total price for selected Products, including for delivery and other additional costs resulting from the placed order;
4. accept the Regulations and the order, as well as make the payment for the order in accordance with the chosen payment method. After placing the order, the Seller will send a confirmation of placing the order to the provided e-mail.
After concluding the Agreement, the Seller also sends its conditions to the Client, if they were not provided before concluding the Agreement.
The Seller reserves the right to refuse to accept an order or to cancel it in the event that it was placed using: software, a robot, a crawler, a spider, or any automated system or scripting behavior or any third-party services used to place an order on behalf of the user.

§8 Physical Product – order realization

If one or more articles are no longer available, the Client will be informed electronically that the purchase agreement for the articles listed in the e-mail message could not be concluded.
The Product ordered by the Client will be sent after the Client pays the full price along with delivery costs.
Orders are fulfilled throughout Poland. In the case of giving a delivery date in working days, this term should be understood as all days from Monday to Friday inclusive, with the exception of statutory holidays.
Orders are not fulfilled outside of Poland.
The ordered Good will be sent no later than within 3 working days, unless the Offer states otherwise.

§9 Technical conditions

The Client may use the Internet Service in accordance with applicable laws and the Regulations. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized persons obtaining and modifying Clients’ data, therefore Clients should use appropriate technical measures that minimize the indicated risks. To use the Service or place an order, it is necessary for the Client to have:
- a current version of a web browser supported by the manufacturer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome);
- an active e-mail account.
In the event that additional technical requirements need to be met to use the Service or Products, the Client will be informed about this before using the Service or before placing an order for the Product.

§10 Complaint

The Seller bears responsibility for the conformity of the article with the sales agreement on the principles specified in Art. 43a and subsequent of the Act on Consumer Rights.
This chapter specifies the principles of responsibility for the conformity of performance with the Agreement obliging to transfer the ownership of the Good to the Consumer and the Entrepreneur with consumer rights regarding agreements concluded from January 1, 2023.
For agreements obliging to transfer the ownership of the Good, including in particular sales agreements, delivery agreements, and contracts for specific work being a good, the provisions of Book Three, Title II, Division XI of the Act of 23 April 1964 – Civil Code do not apply, but only the Act on Consumer Rights. Detailed information regarding the aforementioned principles can be found in the Act on Consumer Rights, and these Regulations do not aim to limit or change them.
If the Good is incompatible with the agreement, the Client may demand its repair or replacement or, in cases specified in the Act on Consumer Rights, also withdrawal from the agreement.
The Seller may make a replacement when the Client demands a repair, or the Seller may make a repair when the Client demands a replacement, if bringing the good into conformity with the agreement in the manner chosen by the Client is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Good into conformity with the agreement.
If the Good is incompatible with the agreement, the Client may submit a declaration on price reduction or withdrawal from the agreement when:
1. The Seller refused to bring the Good into conformity with the agreement or did not bring the Good into conformity with the agreement;
2. lack of conformity of the Good with the agreement continues, even though the Seller tried to bring the Good into conformity with the agreement;
3. lack of conformity of the Good with the agreement is significant enough to justify an immediate price reduction or withdrawal from the agreement;
4. it clearly results from the Seller’s statement or circumstances that they will not bring the Good into conformity with the agreement within a reasonable time or without excessive inconvenience for the Client.
The Client cannot withdraw from the agreement if the incompatibility of the Good with the agreement is insignificant.
In the case of withdrawal from the agreement, the Client immediately returns the Good to the Seller at their own cost. The Seller returns the Price to the Client together with the original delivery costs (up to the amount of the cheapest ordinary delivery method offered by the Seller) immediately, but no later than within 14 days from the day of receiving the Good or proof of its return.
In the case of recognizing the complaint as justified, the Seller bears the costs of delivering the complained Good and its return to the Client, as well as other necessary costs related to the complaint process in accordance with the provisions of the Civil Code.
In the case the complaint is recognized as unjustified (the Good does not have a defect or the defect arose due to the Client’s fault), the costs of shipment of the Good to the Seller and the costs of its return are borne by the Client. The Seller may make the return of the Good conditional upon the prior coverage of shipment costs by the Client.
The Client may submit a complaint regarding the non-conformity of the Good with the agreement by sending it to the Seller’s address indicated in the Regulations (correspondence or e-mail address). The complaint should contain data enabling identification of the Client, the subject of the complaint, and demands related to the complaint.
In the case of receiving an incomplete complaint making it impossible to consider it, the Seller will call upon the Client to supplement it under pain of leaving the complaint unrecognized. The Client may submit a complaint using the template constituting Attachment No. 2 to these Regulations.
All complaints are resolved immediately, no later than within 14 days from the day of submitting the complaint. The person submitting the complaint receives a response in the form of an e-mail message sent to the e-mail address from which the complaint was sent.
Any deficiencies in the complaint report will be reported to the Client immediately along with the notification, information will be sent on how to supplement the deficiencies in the complaint report.
Provisions of this chapter do not apply to a Good that serves exclusively as a carrier of digital content.
Provisions of this Chapter regarding the Consumer apply accordingly also to agreements concluded by the Entrepreneur with consumer rights.

§11 Guarantee

Apart from rights resulting from the statutory warranty or the Act on Consumer Rights, some Goods may be covered by a guarantee. In such a case, information regarding the guarantee will be specified, among others, in the Offer or in a separate document in accordance with the principles provided for in the Act on Consumer Rights.

§12 Withdrawal from the agreement

This chapter specifies the rules of withdrawal from the agreement by the Consumer and the Entrepreneur with consumer rights.
A Client being a Consumer or an Entrepreneur acting with consumer rights has the right to withdraw from the agreement within 14 days subject to the provisions below. To exercise the right to withdraw from the agreement, the Client should inform the Seller about this by way of an unequivocal statement, sending e.g. an e-mail or a letter to the address indicated in the Regulations.
A model withdrawal form is located in Attachment No. 1 to the Regulations. The right to withdraw from the agreement does not apply in the case of some agreements, about which the Client will be informed before placing the Order.
1. In which the good spoils quickly or has a short shelf life.
2. In which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene, if the package was opened after delivery.
The Client referred to in sec. 2 bears responsibility for the reduction in the value of the Product in connection with using it in a manner going beyond what is necessary to establish the character, characteristics, and functionality of the Product.

§13 Returns – effects of withdrawal

In the case of withdrawal by the Client from the agreement, the Seller is obliged to immediately, but no later than within fourteen days from the day of receiving the notification of withdrawal from the agreement, return to the Client all payments received from the Client, including delivery costs (except for additional costs that may result in connection with the choice by the Client of a delivery method other than the cheapest ordinary delivery method offered by the Seller).
Address for return: Woseba, ul. Jodłowa 2, 62-040, Puszczykowo
The same payment method is used for the reimbursement of payments as the Client used during the initial transaction, unless another payment method is explicitly agreed with the Client.
The Seller reserves the right to withhold the reimbursement of payment received from the Client until receiving the return of the product or until the Client provides proof that the product has been sent, depending on which of these events occurs earlier.
The Client is obliged to send back to the Seller or hand over the product immediately, however no later than fourteen days from the day on which they informed about the withdrawal from the agreement. The deadline is considered met if the product is sent before the expiry of fourteen days.
The Seller returns to the Client the cost of delivering the Product up to the amount of the cheapest ordinary delivery method offered in the Store. The Seller is not obliged to return the difference in delivery costs.
The Seller does not bear the costs of return shipment in the case of withdrawal from the agreement within 14 days.

§14 User Panel

The Client may create a User Account after registering in the Service, hereinafter referred to as the Account. The agreement for creating and maintaining a User Account is concluded for an indefinite period.
The Client cannot possess multiple User Accounts or share the User Account with third parties. The
Seller sends information regarding the User Account to the e-mail address indicated by the Client. The Client sets an individual password for the Account. The Client is obliged to set an individual password also in the case where the password is generated automatically by the system for the purposes of Account registration. After Account registration, the Client should immediately set a new password.
The Client may submit a request to delete the User Account to the Seller via e-mail or in another way accepted for communication with the Seller with a 14-day notice period without giving a reason. Deletion of the User Account may involve loss of access to Products made available under the User Account. The Seller may terminate the agreement for creating and maintaining a User Account:

with a 14-day notice period, without giving a reason;
with immediate effect for important reasons, in particular in the case of violation by the Client of the provisions of the Regulations or legal regulations, taking actions by the Client contradictory to good morals or potentially negatively affecting the operation of the Service or the Seller’s image.

§15 Copyrights and licenses

All materials made available by the Seller, including Products, photos, texts, graphics, multimedia, and trademarks are works within the meaning of the Act on Copyright and Related Rights, subject to legal protection.
The Seller or another entity from whom the Seller has obtained an appropriate license holds the copyrights to the aforementioned materials.
Materials may also be used by the Seller based on another legal basis. All materials made available by the Seller may be used solely by the Client for their own use, unless the Offer states otherwise. Unauthorized further distribution, sharing, ripping, and downloading of materials in any way outside the scope of permitted use is prohibited.
The Seller grants the Client a non-exclusive license, without the right to grant sublicenses and without territorial restrictions. Time limits result from the Offer or these Regulations. Remuneration for granting the license has been included in the price.
The Client has the right to use the materials in the following fields of exploitation:
1. recording and multiplying the work – producing copies of the work by a specific technique, including printing, reprographic, magnetic recording, and digital technique for own use;
2. trading the original of the Physical Product – introducing to the market, lending, or renting the original;
3. disseminating the work in a manner other than specified in point b – public performance, exhibition, display, reproduction, and broadcasting and re-emitting, as well as making the work publicly available in such a way that everyone can have access to it in a place and at a time chosen by them.
In the event of a violation of the prohibition referred to in this paragraph, including copyright infringement, the Seller has the right to demand compensation and satisfaction from the Client. The Client may bear civil or criminal liability in the aforementioned scope.
The Seller has the right to make periodic updates to Products.
The regulations of the Republic of Poland apply to these Regulations.

§16 Content restrictions – illegal content and content incompatible with the Regulations, reporting illegal content, point of contact

The Client is obliged to use the Service in a manner consistent with the law and ethics, respecting personal rights as well as copyrights and intellectual property rights of the Owner and other persons.
It is forbidden to post content inconsistent with the law.
Content cannot promote, approve, or incite (including via links to other websites) the commission of crimes specified in Directive 2017/541 (hereinafter: “Directive”), such as, among others:
1. Trafficking in human beings, i.e.: Recruiting, transporting, transferring, harbouring or receiving persons; Use of threat, use of force, coercion, abduction, fraud, deception; Abuse of power, exploitation of a position of vulnerability; Giving or receiving of payments or benefits to achieve the consent of a person having control over another person, for the purpose of exploitation.
2. Terrorist offences (full catalog of offences listed in Art. 3(1) of the Directive): Committed with the aim of intimidating the population, unlawfully compelling a government or an international organization to perform or abstain from performing any act, or seriously destabilizing or destroying the fundamental political, constitutional, economic or social structures of a country or an international organization.
3. Examples of crimes are:
  - Attacks upon a person’s life which may cause death.
  - Attacks upon the physical integrity of a person.
  - Kidnapping or hostage taking.
  - Manufacture, possession, acquisition, transport, supply or use of explosives or weapons (including chemical, biological, radiological or nuclear weapons), as well as research into, and development of, biological and chemical weapons.
  - Illegal system interference, causing serious damage or committed against a critical infrastructure information system.
  - Illegal data interference in a critical infrastructure information system.
  - Threatening to commit any of the acts listed above.
  - Disseminating or making messages available to the public with the intent to incite the commission of one of the offences listed in the Directive, where such conduct, directly or indirectly, advocates the commission of terrorist offences, thereby causing a danger that one or more such offences may be committed.
  - Soliciting another person to commit or contribute to the commission of the offences listed in the Directive.
  - Providing or collecting funds, by any means, directly or indirectly, with the intention that they should be used, or in the knowledge that they are to be used, in full or in part, to commit terrorist offences.
  - Drawing up or using false administrative documents with the intent to commit the offences listed in the Directive.
Content cannot contain information that:
1. Infringes personal or economic copyrights.
2. Infringes good morals or moral standards, insults dignity or infringes personal rights of other persons, including the right to image.
3. Is vulgar, offensive, supports radical social attitudes or proclaims such views (including all kinds of racial, ethnic, gender, religious discrimination, propagation of hatred, etc.) and contains pornographic content.
4. Constitutes advertising prohibited by the provisions of the Act of 16.04.1993 on combating unfair competition and the Act of 23.07.2007 on counteracting unfair market practices.
5. Is misleading commercial information.
The Owner counteracts the dissemination of terrorist content according to Regulation 2021/784 and illegal content according to the DSA.
1. The Owner has created a central point of contact (hereinafter: Contact Point) intended for direct electronic communication with the Portal for authorities of Member States, the Commission, and the Board for Digital Services in accordance with DSA requirements in the form of a contact form available at: https://woseba.pl/en/contact/.
2. The contact point also handles orders to act against illegal content and orders to provide information. The Contact Point was created to meet the requirements of Art. 11 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) (DSA).
3. The Contact Point is responsible for handling orders related to actions against illegal content according to Art. 9 DSA and orders to provide information based on Art. 10 DSA, which are transferred to the Owner by appropriate judicial and administrative authorities.
4. Users can also use the Contact Point for direct and fast communication with the Owner.
5. The Contact Point handles communication in Polish or English.
6. Reports regarding illegal content should be directed to the Owner solely using the dedicated Contact Point available in the Service. The report must contain all required information indicated in the form (form available below).
7. The Owner will inform the reporting person about receiving the report and about the method of its consideration via e-mail.
8. The Owner does not independently review published content.
9. Complaints regarding the Seller’s actions related to terrorist or illegal content should be submitted in accordance with the procedure described in the Regulations.
The Owner suspends the provision of services for a reasonable period after a prior warning in the case of recipients of the service who frequently transmit evidently illegal content. Furthermore, the Seller suspends for a reasonable period, after a prior warning, consideration of reports made via reporting and action mechanisms and complaints submitted via internal complaint handling systems referred to respectively in Art. 16 and 20 DSA, by persons or entities frequently submitting evidently unfounded reports or complaints.
The Owner makes decisions on suspension of services after a thorough assessment of each case, in a timely and objective manner, with due diligence. Checks whether the recipient of the service, person, entity, or complainant commits abuse referred to in point 6, taking into account all available relevant facts and circumstances. These circumstances include at least:
1. The number of evidently illegal content or unfounded reports or complaints that were transferred, submitted, or lodged in a given period.
2. The proportion of these numbers in relation to the total number of transferred information or reports made in a given period.
3. The gravity of the abuse, including the nature of illegal content and its consequences.
4. The intention of the recipient of the service, person, entity, or complainant, if it can be determined.
In the scope not regulated, the provisions contained in the DSA apply.

§17 Final provisions

During the duration of force majeure, the Parties to the agreement shall be released from all liability for its non-performance or improper performance, if only the circumstances of the force majeure constitute an obstacle to the performance of the agreement. The above also applies in the period immediately preceding or following immediately after the occurrence of force majeure, if only in the indicated period the impact of force majeure constitutes an obstacle to the performance of the agreement.
“Force majeure” should be understood as an event of a sudden or natural character, independent of the will and action of the Parties, which could not have been foreseen and was impossible to prevent, in particular events such as: flood, war, act of terror, introduction of a state of emergency.
In a situation where the Client is from outside the Seller’s country, they should inform the Seller about this, indicating information about their place of residence/seat, for the purpose of enabling tax settlement in accordance with applicable regulations.
As part of using the Products, it is prohibited to act in a manner contrary to the law, good morals, or infringing upon the personal rights of third parties and providing information of an unlawful nature.
Amicable settlement of disputes and consideration of complaints. The Consumer has the possibility to turn to:
1. a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded agreement;
2. a voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable termination of a dispute between the Client and the Seller;
3. a poviat (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection to obtain assistance in the matter of the agreement;
4. or has the right to use the ODR platform. The platform serves to resolve disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr.
The Seller reserves the right to introduce changes to the Regulations for important reasons, including in particular due to a change in legal regulations to the extent that these changes force the Seller to also change the content of these Regulations, in particular changes in the provisions of the Civil Code, the Act on Consumer Rights, the Act on Providing Services by Electronic Means, as well as by virtue of applicable decisions of UOKIK, PUODO or court judgments to the extent corresponding to the issued decisions/judgments and in the case of a significant change in business factors, as long as there is a causal link between the aforementioned change and the change in the costs of providing services by the Seller.
The applicable law is Polish law subject to sec. 9.
The competent court is the Polish court subject to sec. 9.
In the case of a Client being a consumer, the provisions of the Regulations do not deprive the consumer of protection granted by the laws of the country of their habitual residence, which cannot be excluded by agreement. In the event that the regulations applicable in the consumer’s country are more favorable to them, and these regulations cannot be excluded by agreement, they shall apply to the agreement concluded between the Client and the Seller.
Principles regarding personal data processing are regulated in the Privacy Policy.
The Regulations are effective from 20.01.2026.

§18 Other provisions regarding entrepreneurs

Provisions of this paragraph apply to an Entrepreneur who is not an Entrepreneur with consumer rights.
The competent court to resolve disputes arising between the Seller and an Entrepreneur who is not an Entrepreneur with consumer rights is the court competent for the Seller’s registered office, excluding Art. 46 § 2 of the Code of Civil Procedure Act.
The Seller has the right to terminate the agreement with the Entrepreneur who is not an Entrepreneur with consumer rights with immediate effect. To this end, the Seller sends to the Entrepreneur’s e-mail address or correspondence address a statement regarding the termination of the agreement. The Entrepreneur waives any claims in this regard.
The Seller does not bear responsibility for lost profits in relation to the Entrepreneur who is not an Entrepreneur with consumer rights.
Towards Entrepreneurs who are not Entrepreneurs with consumer rights, all liability under the warranty for physical and legal defects of the sold item is excluded. Entrepreneurs who are not Entrepreneurs with consumer rights are obliged to check the goods upon receipt and report any comments directly upon delivery.
Entrepreneurs who are not Entrepreneurs with consumer rights do not have the right to withdraw from the agreement.
Application of provisions of these regulations regarding returns and complaints regarding the Entrepreneur is excluded.
The Seller’s liability towards the Entrepreneur who is not an Entrepreneur with consumer rights is limited to twice the Seller’s remuneration for the executed Agreement, unless the damage was caused intentionally.

Compliance of this document with the law is guaranteed by lawyers from the KZ Law Firm.

Attachment No. 1 withdrawal from the agreement

Attachment No. 2 complaints

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